Rock Garden

How do I contact the medical center information/ CDO (Command Duty Office) desk for assistance?

For general medical center information call 301-295-4000. CDO Desk phone number is 301-295-4611. During non-duty hours the general hospital information telephone is transferred to the CDO desk.

Where is patient parking?

The America Garage and Arrowhead Garages are dedicated for patient use. Please note, non-patient visitor parking is very limited and public transportation is encouraged.

How can I donate items to the patients, visit or host an event for the Wounded, Ill and Injured Service Members?

Please use the following 360HERO Call Center contact information to initiate consideration of your unsolicited donation, visit, or event:

Toll Free: 855-360-HERO (4376)

You can donate items through the American Red Cross. Please contact them at 301-295-1538.

Where can I find Personnel Support Detachment (PSD) to get my Identification Card (ID) or renew a military ID card?

PSD is located in Building 17 on the 1st floor. See Base Map on page 8.

Who do I contact if I have a comment, question or concern about my care?

If you have any questions or comments, or concerns, please contact the Patient Relations Office at 301-295-0156.

My loved one is a patient at WRNMMC. How can I contact them?

If you are trying to reach a loved one at WRNMMC please call admissions at 301-295-2126. The staff will verify the patient is here and help you contact them. Patient information can only be released if the patient or their next of kin have signed a release of information form.

What should I do if there is inclement weather?

In the interest of the safety and welfare of our patients, visitors, and staff, Walter Reed National Military Medical Center’s clinics and offices may close due to inclement weather. There may also be a delay in opening of clinics and offices, or clinics may need to be closed early based on the current weather conditions.

If you have a scheduled appointment during adverse weather conditions, please call ahead to verify if the office is open. Closure decisions regarding Walter Reed Bethesda’s clinics and offices are made for public and patient safety, and they are not made lightly. Walter Reed National Military Medical Center’s emergency services and inpatient services are always open and providing health care, regardless of weather conditions.

How will I know the hospital’s operating status?

• Hospital Status Line - 301-319-8707

• Hospital operator – 301-295-4000

• OPM Status Line - 202-606-1900

• Local television and radio stations

When is the hospital operating status published?

Changes to the hospital operating status are updated by 5 a.m. on our public website at www.wrnmmc.capmed.mil and our social media sites. In case of potential delayed opening status and appointment cancellations, patients with early morning appointments or scheduled elective surgeries are encouraged to check the website before departing their residence.