ICE is a web-based customer feedback system available at JBM-HH. You can make comments and provide well deserved compliments or log suggestions, all with the click of a mouse for any service provider on JBM-HH. This feedback system allows for real-time customer satisfaction reporting.

Your response is automatically emailed to the service provider/activity manager and immediately tabulated into an overall report. If you want a response to your comments, you can add your name, phone number and/or email address, and the manager will get back to you.

Use any personal computer or mobile device to log on to www.army.mil/jbmhh and select the ICE logo on the left side, and you are in. Click on the “Show all the service providers for JBM-HH” link and select the service provider you wish to comment on.

Join the ICE Age where your opinion is valued.