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Fort Meade installation customer service programs

Installation Customer Service

301-677-5480 or 301-677-7911

The Plans, Analysis & Integration Office; Interactive Customer Evaluation; Employee Innovation Program; Army Suggestion Program and Installation Customer Service Program are programs designed to gather feed-back about services and programs on Fort Meade.

Customer Feedback

In addition to Interactive Customer Evaluation (ICE), there are several other ways that stakeholders can give feedback to leadership. All of the following offices are available by voicemail 24 hours a day and are monitored Mondays through Fridays, 7 a.m. to 4 p.m.

• Employee Innovation Program


• Army Suggestion Program


The ICE program is a Web-based program designed to gather feedback regarding more than 130 programs and services available on Fort Meade directly from the customers who use them. ICE users rank programs, allowing directors to see how they are doing and what they need to do to improve. Questions, complaints, suggestions and comments are also accepted. These comments are reviewed by the installation commander. Visit ICE at and follow the link to Army CONUS, then Fort Meade.