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Army Community Service

830 Chisholm Ave.


Monday through Friday, 7:30 a.m. to 4 p.m.

Call ACS for assistance with the following:

Army Family Action Plan

The Army Family Action Plan (AFAP) is a grassroots-level process that gives those who work, live on or use the installation an opportunity to impact quality of life on Fort Meade. Representatives from throughout the local community convene annually to identify, develop and prioritize local, global military and installation-level quality of life issues. AFAP issues are accepted throughout the year.

Army Family Team Building

The Army Family Team Building (AFTB) program provides classes to educate Soldiers and their family members to help make them more self-reliant and better-prepared. AFTB is about adapting to military life as a single Soldier, military spouse, unit commander, retiree or Department of Defense civilian. AFTB offers three types of courses:

Level I – Introduction: Targeted toward those new to the Army or interested in updating personal skills or basic knowledge.

Level II – Intermediate: Targeted toward emerging leaders within the Army community.

Level III – Advanced: Enhances the professional growth and leadership development opportunities of family members, especially those who might assume advisory and mentoring leadership roles within the unit and community.

Family Advocacy Program

The Family Advocacy Program (FAP) provides education and advocacy services designed to enhance family relationships and prevent incidents of child and spouse abuse. The program offers a variety of parenting support programs, including home visitation services for families of young children, educational workshops, support groups and a play group for young children. FAP programs and classes include topics such as communication, conflict management, stress management, the dynamics of family violence and parenting. Short-term childcare is available to eligible families who participate in mandated programs.

Relocation Readiness Program

The Relocation Readiness Program provides information for relocating inbound and outbound service members and their families. That includes installation information worldwide, a lending closet, sponsor partnership, immigration and visa assistance, moving overseas classes and newcomer’s orientation to Fort Meade.

Mobilization and Deployment Program

The Mobilization and Deployment Program offers pre-deployment and reunion briefings, family readiness group training and support.

Financial Readiness

Financial Readiness provides a wide range of services to assist military members and their families with financial affairs. Group and individual education and training are available regarding proper use of credit, getting insurance, financial planning, debt liquidation, home buying and car buying. Skilled counselors help with budgeting, work with creditors, file consumer complaints and provide information about local consumer laws.

Employment Readiness Program

Employment Readiness provides employment and career-related services. Services include a computer lab with resources for job searching, information about employment, education and volunteer opportunities. Workshops are geared toward enhancing job skills, skill building and career planning. While the program is designed to assist military spouses, DoD civilians, service members and retirees are welcome.

Army Emergency Relief

Army Emergency Relief (AER) is a nonprofit organization that provides emergency financial assistance to soldiers in crisis. Its mission is solely to help active duty (including Guard and Reserves under Title 10), retirees, widows and their families. Financial assistance is for basic living necessities, such as rent, utilities and food, and also includes vehicle repair and emergency travel. AER also provides scholarships to eligible children and spouses. For more information about making donations to AER, call Army Community Service at 301-677-5590.

AER’s annual fundraising campaign runs from Feb. 1 to May 15 annually. Contributions can be made any time and can be forwarded to ACS, 830 Chisholm Ave., Fort Meade, MD 20755 or sent directly to HQ AER, 200 Stovall St., Room 5N13, Alexandria, VA 22332-0600.

Volunteer Programs

Volunteer Programs provides volunteer opportunities designed to teach new skills, helps maintain an active resumé, and meet new friends while working within various community programs. A wide range of volunteer positions, including virtual volunteering, is available. Ask about free child care for qualified volunteers. For more information about volunteer opportunities on Fort Meade, call Army Community Service at 301-677-5590.

Exceptional Family Member Program

The Exceptional Family Member Program (EFMP) is a mandatory Department of the Army enrollment program for active duty service members who work with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical and personnel services to military families with special needs.

Soldiers on active duty enroll in the program when a family member has a physical, emotional, developmental or intellectual condition that requires specialized services. The Army defines an exceptional family member as any family member, regardless of age, who has a disability that limits that individual’s ability to function on a daily basis and requires ongoing counseling, training, education, therapy or treatment. The family member’s needs are then taken into consideration in the military personnel assignment process. Soldiers are responsible for keeping their EFMP enrollment updated as the exceptional family member’s condition changes or every three years, whichever comes first. EFMP also assists eligible family members of retired soldiers, Department of the Army civilians, Army National Guard and U.S. Army Reserve.

Community Information Program

The Community Information Program provides commanders, service members and families with comprehensive information regarding military and civilian community resources. It offers long-term follow-up when necessary.

Hearts Apart Deployment Support Group

The Hearts Apart Deployment Support Group provides support to families who have loved ones serving away from home. The group meets monthly and has members from all military branches as well as DoD civilians. The group also runs a “Hand-in-Hand” program, a deployment support group that travels to area schools to support children whose parents are deployed. Community members are invited to connect with other families while learning about managing separation.

Soldier & Family Assistance Center

85th Medical Battalion Road


The Soldier & Family Assistance Center provides one-on-one assistance to Warriors in Transition and their families, coordinating military, local, state and federal services to meet individual and family needs. The center opened Nov. 10, 2010.

Survivor Outreach Services


Survivor Outreach Services (SOS) demonstrates the Army’s commitment to the families of fallen soldiers by providing support services. Financial counselors provide assistance to surviving families through investment and estate planning education and counseling. The SOS support coordinator functions as long-term support personnel for survivors by facilitating support groups, providing life skills education and connecting survivors with valuable resources.

Military and Family Life Consultant

Military and Family Life Consultants support senior commanders and work directly with Army Community Service, Child, Youth and School Services, National Guard Headquarters and Reserve Regional Command to provide deployment and reintegration support to soldiers and their families by providing short-term, problem solving, non-medical counseling services to cope with the military lifestyle.

Fleet and Family Support Center

2212 Chisholm Ave.


The Fleet and Family Support Center (FFSC) offers an array of classes, programs and resources for sailors and their families. The services offered help promote family readiness and resiliency and provide an outlet to stay well informed about the local community and Navy lifestyle. Deployment support, exceptional family member assistance, family employment readiness, personal financial management, life skills education, relocation resources, professional counseling, spouse meet and greets, transition assistance and informational and referral are all services available at the FFSC.

Airman & Family Readiness Center

830 Chisholm Ave.

301-677-4136 or 4138

Monday, Wednesday and Friday

7:30 a.m. to 4 p.m.

The Airman and Family Readiness Center is located in the Community Readiness Center and provides a bridge for Air Force service members and their families to access programs and services that strengthen communities, increase mission readiness, promote self-sufficiency and help them adapt to the Air Force way of life.

It is also a point of contact for family services offered throughout all of the support agencies at Fort Meade and the National Capital Region, as well as Air Force-specific programs for active duty and family members, including permanent change of station, deployment, temporary duty and Key Spouse programs and the Right Start program.

United Service Organization

Fort Meade Outreach Center

8612 6th Armored Calvary Road


The United Service Organization (USO) is a private, nonprofit organization that supports troops by providing morale, welfare and recreation-type services to men and women in uniform. It was chartered by Congress to represent the American people by bringing a touch of home life to the military. The USO currently operates more than 130 centers worldwide, including 10 mobile canteens in the continental U.S. and overseas. Overseas centers are in Germany, Italy, the United Arab Emirates, Japan, Qatar, Korea, Afghanistan, Guam and Kuwait. Service members and their families visit USO centers more than 5.3 million times each year.

Work/Life Services

9800 Savage Road


Monday through Friday, 8 a.m. to 4 p.m.

Work/Life Services provides assistance, including a wide array of award-winning programs, resources, referrals and consultation, designed to address quality-of-life issues for employees on the National Security Agency compound so that they may better balance the demands of work and home. They are committed to people and to creating the best possible workplace—an environment that is not only modern but also focused on people.

Programs include:

• Deployment support

• Shift work

• Telework

• Financial coaching center

• Nursing Mothers in the Workplace

• Global outreach

• Child care and parenting

• Children’s World learning center

• Special needs children and youth

• Adoption

• Adult/elder care

• WorkLife4You

• Family Assistance Crisis Center

• Work/Life services library

• Workplace Care Program

• Work & Family Life newsletter

• Family Action Board