Deja Patten, a concierge at the Mologne House, assists Walter McNeil with information at the concierge desk in the hotel lobby. The concierges are available to assist residents and guests with a variety of services, including providing information about Walter Reed, directions and where to go for more help.
As residents and visitors enter the Mologne House at Walter Reed Army Medical Center, they are greeted with a pleasant smile and a warm welcome by a neatly-dressed young lady in a maroon blazer and gray slacks.
‘‘Hello and welcome to the Mologne House,” says the smiling Deja Patten, a concierge at the home-away-from-home for Walter Reed wounded warriors and their family members.
Patten is part of the new concierge services in the Mologne House that began last month. The service is available everyday from 8 a.m. to 8:30 p.m.
‘‘The concierges will provide information on, but not limited to: directions to and from Walter Reed; restaurants and local eateries; flower and gift shops; local dry cleaning; taxi or care services; locating religious institutions; local shopping; copies and information research; pet care and kennels; travel and lodging; events in the city; car repair and more,” said Tudor Stanciu, project manager for Hospitality Services at Walter Reed.
The concierges greet Mologne House residents and visitors as they enter and leave the hotel. They also have a desk in the lobby to provide people with a variety of information about services at Walter Reed and in the surrounding community.
‘‘All concierge employees receive customer service and concierge service training provided by The Ravens Group, Inc.,” Stanciu said. ‘‘They receive basic lifesaving training from the American Red Cross or American heart Association, and Walter Reed Army Medical Center customer service training.
‘‘We carefully select our staff based on their customer service experience, personalities and attitude,” Stanciu added. ‘‘We conduct thorough interviews to select people who we feel will best fit in with the Walter Reed community and operations.”
He said concierges also receive continuous training in customer service.
Editor’s note: Become a Walter Reed Army Medical Center fan on Facebook at www.facebook.com⁄WalterReedArmy.
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