The U.S. Army Garrison commander at Walter Reed has even had the philosophy put on buttons being worn by his staff on the installation.

During the first of what McHugh said will be monthly forums for Mologne House residents Wednesday, the colonel listed a number of jobs the base operations support staff have undertaken and accomplished to provide better accommodations for wounded warriors and their families.

He mentioned work done to improve hot water flow in the Mologne House, in addition to upgrades to the hotel’s heating and cooling system.

A new wheelchair ramp was recently built on the east side of the Mologne House to allow residents quicker access to their rooms, rather than having to circle the building to get to its front entrance. Also, a security guard is now on duty at all times in the hotel. Meal hours in the Mologne House restaurant were adjusted to better serve residents, and a shuttle service that travels to Silver Spring, Md., and back to the hotel until 10 p.m., has been reinstituted.

McHugh said his staff continues to work on a number of other issues for Mologne House residents, including improving the tracking of room windows, installing privacy curtains in rooms, getting new washers and dryers, setting up an ATM in the lobby, and trying to provide better parking for residents.

‘‘We are definitively moving forward,” McHugh said. But communication remains important in order for the Walter Reed staff to know other issues of Mologne House residents, he added.

To get information from residents regarding services and concerns, the Warrior Transition Brigade has added a noncommissioned officer staff duty desk in the Mologne House lobby. In addition, IAP, the base operations support contractor, has set up a work order desk in the lobby for residents to bring their service issues. A concierge is also now in the lobby to greet residents, and provide them with general information regarding the local community and other services.

McHugh said his Garrison Commander’s Hotline (202-782-1458) and monthly Mologne House forums are also ways for people to comment on services. The next forum is scheduled for March 4 at 3 p.m. in the Mologne House.

‘‘The forum is a good idea, but they need to make sure people know about it,” said Anna Pace, a non-medical attendant staying at the Mologne House with her boyfriend, a Soldier injured in Afghanistan last August. She said mostly staff attended Wednesday’s forum.

Pace said things are changing in the Mologne House. ‘‘The new [staff duty] desk and security are good ideas. There used to be people hanging around the doors all the time. This is an Army hotel, [and] we should have the same rules as the Army. The food could still be better, and healthier.”

Master Sgt. Todd Landen, who has lived in the Mologne House for nearly a year with his wife and daughter, commended McHugh and the Walter Reed staff for their efforts in improving the rooms and services for Mologne House residents.

‘‘What you’ve done is being noted,” Landen said. ‘‘The staff is constantly trying to identify and improve things for us. On behalf of my family, we appreciate it.”

Peter Anderson, general manager for lodging at Walter Reed, has managed Mologne House since it opened in May 1997. He explained that the hotel was originally designed for patient and family member stays of three to four nights, but since the start of Operations Enduring and Iraqi Freedom, the average stay has stretched to three to four months, and in some cases, as long as two years.

Anderson said he wants to make sure his staff communicates with Mologne House residents to find out what’s going on and their needs. ‘‘We are here to take care of them.”

‘‘One of the biggest things we have tried to enhance is our interaction with you,” McHugh said to Mologne House residents. ‘‘Our job is to make sure this is the best Garrison that it can be for you. That’s what we’re working for.”

Col. Gordon Roberts, Medical Center Brigade commander, said Walter Reed is ‘‘America’s hospital. It’s where the nation says, ‘Thanks’ to those who’ve sacrificed so much. It’s our job to run it 24⁄7, and to say ‘Thanks’ 24⁄7.

‘‘We’re not perfect, but we’re committed,” Roberts said, ‘‘and this is the world’s very best military hospital.”

Editor’s note: Follow Walter Reed on Twitter at www.twitter.com⁄walterreedarmy.